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Business Process Measurement

by Benedikt Liegener last modified Apr 25, 2012 11:53
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Definitions

Term:
Business Process Measurement
Domain: Cross-cutting issues
Engineering and Design
(KM-ED)
Adaptation and Monitoring
(KM-AM)
Quality Definition, Negotiation and Assurance
(KM-QA)
Generic
(domain independent)
D
o
m
a
i
n
:
L
a
y
e
r
s

Business Process Management
(KM-BPM)



Business Process Measurement refers to the activity of aggregating process data in business-oriented metrics such as key performance indicators and balanced scorecards. It is part of Business Process Analysis, Monitoring and Auditing.
[Papazoglou & Ribbers, 2006], [Leymann 2000]. 
[Leymann 2000]Service Composition and Coordination
(KM-SC)




Service Infrastructure
(KM-SI)




Generic
(domain independent)




 

Competencies


 

References

  • [Papazoglou & Ribbers, 2006] M. P. Papazoglou, and P. M. A. Ribbers, “e-Business: Organizational and Technical Foundations”. J.Wiley & Sons, April 2006.
  • [Leymann 2000] Leymann, F., Roller, D., Production Workflow. Concepts and Techniques. Prentice Hall PTR. Upper Saddle River. New Jersey 07458, 2000.



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