Key Performance Indicator (KPI)
by
Benedikt Liegener
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last modified
Apr 29, 2012 14:44
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filed under:
KnowledgeModel
Definitions
| Term: Key Performance Indicator |
Domain: Cross-cutting issues | ||||
|---|---|---|---|---|---|
| Engineering and Design (KM-ED) |
Adaptation and Monitoring (KM-AM) |
Quality Definition, Negotiation and
Assurance (KM-QA) |
Generic (domain independent) |
||
| D o m a i n : L a y e r s |
Business Process Management (KM-BPM) |
The metrics used in expression of the relevant Key Performance Indicators can be used to drive, inform, and/or constrain the actual engineering and design decisions for a service-oriented application, in terms of its required functional and non-functional properties, choice of technological platform, etc. [PO-JRA-1.2.1] | Monitoring of Key Performance Indicators (KPIs) which are based on process performance metrics, i.e. measure the performance of business processes, is supported by Business Activity Monitoring (BAM) technology. [PO-JRA-1.2.1] | Quality aspect of Key Performance Indicators is given by relating the higher-level, business oriented KPI metrics to a set of metrics for the appropriate quality attributes of a service system, typically including quality of user experience, performance, resource usage, complexity, etc. [PO-JRA-1.3.2] | Key Performance Indicators (KPIs) are financial and non-financial metrics used to help an organization define and measure progress toward organizational goals. A Key Performance Indicator (KPI) is a quantifiable metric with a target value that a firm uses to measure performance in terms of meeting its strategic and operational objectives (a.k.a. business goals, critical success factors). By measuring and monitoring operational efficiency, employee performance and innovation, customer satisfaction, as well as financial performance, long term strategies can be linked to short term actions. [Neely et al. 2005] {SYN: KPI} |
| Service Composition and
Coordination (KM-SC) |
|||||
| Service Infrastructure (KM-SI) |
|||||
| Generic (domain independent) |
A Key Performance Indicator (KPI) is an industry jargon term for a type of Measure of Performance. KPIs are commonly used by an organization to evaluate its success or the success of a particular activity in which it is engaged [Wikipedia] | ||||
Competencies
- USTUTT: Monitoring of KPIs; http://www.iaas.uni-stuttgart.de/indexE.php; Frank Leymann, Branimir Wetzstein
- TUW: Monitoring Key Performance Indicators; http://www.infosys.tuwien.ac.at/
; Schahram Dustdar, Philipp Leitner
References
- [Neely et al. 2005] A. Neely, M Gregory, and K. Platts, “Performance measurement system design: A literature review and research agenda,” International Journal of Operations & Production Management, vol. 25, no. 12, pp. 1228—1263, 2005.
- [PO-JRA-1.2.1] Deliverable PO-JRA-1.2.1 State of the Art Report, Gap Analysis of Knowledge on Principles, Techniques and Methodologies for Monitoring and Adaptation of SBAs.
- [Wikipedia] Key Performance Indicator (KPI): http://en.wikipedia.org/wiki/Performance_indicator
Key Performance Indicator (KPI)
Tks very much for post:
I like it and hope that you continue posting.
Let me show other source that may be good for community.
Source: <a href="http://keyperformanceindicators.info/[…]/">Financial controller kpi</a>
Best rgs
David