Business Activity Monitoring
by
Benedikt Liegener
—
last modified
Jan 13, 2010 11:54
—
filed under:
KnowledgeModel
Definitions
| Term: Business Activity Monitoring |
Domain: Cross-cutting issues | ||||
|---|---|---|---|---|---|
| Engineering and Design (KM-ED) |
Adaptation and Monitoring (KM-AM) |
Quality Definition, Negotiation and
Assurance (KM-QA) |
Generic (domain independent) |
||
| D o m a i n : L a y e r s |
Business Process Management (KM-BPM) |
Business Activity Monitoring requires that the
business process design defines which kind of information need to be
monitored. |
Business Activity Moniroting can be used to detect
violation or deviation of Quality of
Service Level agreed by a specific Business Process. Then It
triggers notification to reasoning engine to do Self-Configuration. It can also
trigger notification to business users when adaptation can not be done
automatically. |
Business Activity Monitoring (BAM) refers to near
real-time monitoring of business activities, measurement of key performance indicators
(KPIs), their presentation in dashboards that provide automatic and
proactive notification in case of deviations and violations. In the
context of BAM, “business activities” are instances of
business processes that can be implemented, for instance, as service
orchestration in a BPMS made of activities implemented across workflow
systems, ERP systems and legacy applications, possibly spanning across
organizational boundaries. BAM software gathers information from the
monitored business activities in the shape of low-level events that are
aggregated into high-level events (a.k.a. business events) and that are
analyzed to compute KPIs. Deviations from the acceptable values for the
KPIs triggers notification to business users, who are expected to take
appropriate measures. [PO-JRA-1.2.1] {SYN: BAM} Business Activity Monitoring is the ability to automatically monitor events associated with specific activities in an executing business process [INTEROP]. |
|
| Service Composition and
Coordination (KM-SC) |
|||||
| Service Infrastructure (KM-SI) |
|||||
| Generic (domain independent) |
|||||
Competencies
- USTUTT: Business Process Management; http://www.iaas.uni-stuttgart.de/indexE.php; Branimir Wetzstein
- UCBL: Business Process Management and Service composition; http://liris.cnrs.fr/bd/; Salima
Benbernou,Mohsen Rouached,Emmanuel Coquery, Mohand-Said Hacid
- TUW: Dependency Analysis in the context of BAM; http://www.infosys.tuwien.ac.at/;
Schahram Dustdar, Philipp Leitner
Scenarios
TBD
References
- [PO-JRA-1.2.1] State of the Art Report, Gap Analysis of Knowledge on Principles, Techniques and Methodologies for Monitoring and Adaptation of SBAs
- [INTEROP] INTEROP Network of Excellence
