CD-JRA-2.1.2 Initial Models and Mechanisms for Quantitative Analysis of Correlations Between KPIs, SLAs and Underlying Business Processes

In this deliverable we present initial models and mechanisms for quantitative analysis of correlations between KPIs, SLAs and underlying business processes. We use service network (SN) models for quantitative analysis based on KPIs and SLAs, which enables strategic decisions for participants such as determination of optimal product prices or outsourcing decisions. In order to perform the analysis on the SN abstraction level and implement its results in operational business processes, SNs have to be connected to the BPM stack. We therefore introduce the SN4BPM architecture describing an enhanced BPM layering and lifecycle where SNs constitute a separate layer on top of the established BPM stack. In that context, we describe in particular a model-driven approach to generating abstract business process models from Service Network Models and vice versa. Finally, we deal with monitoring in the cross-organizational setting of service networks.

CD-JRA-2.1.2_Initial_models_and_mechanisms_for_quantitative_analysis_of_correlations_between_KPIs_SLAs_and_underlying_business_processes.pdf — PDF document, 2511Kb