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Key Performance Indicator (KPI)

by Benedikt Liegener last modified Apr 29, 2012 14:44
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Definitions

Term:
Key Performance Indicator
Domain: Cross-cutting issues
Engineering and Design
(KM-ED)
Adaptation and Monitoring
(KM-AM)
Quality Definition, Negotiation and Assurance
(KM-QA)
Generic
(domain independent)
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Business Process Management
(KM-BPM)
The metrics used in expression of the relevant Key Performance Indicators can be used to drive, inform, and/or constrain the actual engineering and design decisions for a service-oriented application, in terms of its required functional and non-functional properties, choice of technological platform, etc. [PO-JRA-1.2.1] Monitoring of Key Performance Indicators (KPIs) which are based on process performance metrics, i.e. measure the performance of business processes, is supported by Business Activity Monitoring (BAM) technology. [PO-JRA-1.2.1] Quality aspect of Key Performance Indicators is given by relating the higher-level, business oriented KPI metrics to a set of metrics for the appropriate quality attributes of a service system, typically including quality of user experience, performance, resource usage, complexity, etc. [PO-JRA-1.3.2] Key Performance Indicators (KPIs) are  financial and non-financial metrics used to help an organization define and measure progress toward organizational goals. A Key Performance Indicator (KPI) is a quantifiable metric with a target value that a firm uses to measure performance in terms of meeting its strategic and operational objectives (a.k.a. business goals, critical success factors). By measuring and monitoring operational efficiency, employee performance and innovation, customer satisfaction, as well as financial performance, long term strategies can be linked to short term actions. [Neely et al. 2005] {SYN: KPI}
Service Composition and Coordination
(KM-SC)




Service Infrastructure
(KM-SI)




Generic
(domain independent)



A Key Performance Indicator (KPI) is an industry jargon term for a type of Measure of Performance. KPIs are commonly used by an organization to evaluate its success or the success of a particular activity in which it is engaged [Wikipedia]

 

Competencies

 


 

 

References




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Key Performance Indicator (KPI)

Posted by mrngorickets at Jun 02, 2011 03:48
Hi

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David

Key Performance Indicator (KPI)

Posted by mrngorickets at Jun 12, 2011 09:53
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