Business Process Management (BPM) (WP-JRA-2.1)

Objectives

The principal objective of the workpackage WP-JRA-2.1 (business process management) is to scrutinize and to develop fundamental new concepts that drive service implementation from business models that relate to software service providers and telecommunication service providers, in a way that a service-enabled process can be quickly altered to address enhancements or fine-tuning and cope, in general, with new business dynamics. This overall objective is partitioned in two sub-objectives:

• Understand and classify the mechanisms required for accommodating unanticipated changes to service-enabled processes. The new generation BPM will deal with dynamic service behaviour and exceptions in an automated, transactional manner. Contextual changes and exceptions are instances in which an existing service-enabled process or transactions cannot be handled by current process technology and eventually systems. These can occur within a single process or among several processes within a service network that are not aligned due to complexity of the service network. Introduction of new complex services (e.g., bundled financial services, instant credit approvals, etc.) and disruptions caused by upstream and downstream process changes or either of them, as well as the introduction of new business partners are typical examples of such complexity.
• Understand and classify the mechanisms that enable better collaboration and decision making within integrated Agile Service Networks (ASNs). These may include Key Performance Indicators (KPIs) that are used to gauge the performance of an organisation and to guide top management decisions about business strategy, such as new product and services introduction, pricing, etc. It may also include SLAs which govern service interactions, and especially in long term business relationships such as the ones existing in an integrated service network.

The novel BPM concepts that result from this workpackage result in extensions to the S-Cube convergence knowledge model.

Coordination

This activity (WP-JRA-2.1) is coordinated by Tilburg University.

Results

A list of deliverables of this workpackage can be found here.

A list of S-Cube publications can be accessed here.